ER24 is the premier private emergency medical care provider in South Africa. We operate from 59 bases throughout South Africa and provide quality emergency response and pre-hospital care services, supporting both public and private hospitals.
ER24 is wholly owned by Mediclinic Southern Africa which represents the Southern African operations of Mediclinic International.
ER24 is registered with the Board of Healthcare Funders (BHF) and the Health Professions Council of South Africa (HPCSA) as an Advanced Life Support ambulance service.
ER24’s integrated service offering – which includes aeromedical services and evacuations, medical concierge services, medical case management, international patient management, hospital in-patient referrals, medical repatriation, escorting of minors service, and repatriation of mortal remains – positions ER24 as a medical services solution of choice on the African continent.
YOUR FIRST CALL IN ANY MEDICAL EMERGENCY REAL HELP, REAL FAST
We are experts in our field. ER24 offers quality medical emergency service solutions to best suit your needs.
Services Offered At ER 24
Site Based Medical Services
Event Medical Services
ER 24 Emergency Contact Center
At ER24 we have one national emergency number – 084 124 – operated through a state-of-the-art emergency contact centre. Highly trained and dedicated operators, using sophisticated dispatching software, mapping technology and medical databases, manage the centre 24 hours a day.
ER24 owns its national 24-hour emergency Contact Centre. This facility has the technological capacity to provide a broad range of emergency medical services, including the dispatching of emergency medical resources by air.
We employ over 270 staff in various departments in the Contact Centre, with tasks ranging from taking calls to evaluating the nature and severity of a situation and dispatching the resources necessary to contain a given situation.
Highly trained and dedicated operators, using sophisticated dispatching software, mapping technology and medical databases, manage the centre 24 hours a day. This comprehensive support network enables us to customise solutions to meet our clients’ individual needs.
Customised Contact Centre Services
ER24 provides customised contact centre services for stakeholders to integrate their emergency protocols using our highly skilled staff and leading contact centre software. These services give our clients peace of mind that highly specialised help is available at the press of a button.